A ticket.
A clear next step.
Open a request in your account with the page URL and exact change. The portal estimates credits before submission; the owner confirms classification before spending them.
Open your accountResponse is an acknowledgement target.
Essential Care: 3 business days for actionable alerts. Business Care: 2 business days. Enterprise Care: 1 business day. Content is delivered in the scheduled Tuesday batch. No staffed live chat, phone support or emergency SLA.
Need a feature, shop, booking system or redesign? Request a project quote. Approved quotes use no care credits.
The update calendar.
| When | What happens |
|---|---|
| Every day | Automated checks. No routine customer messages. |
| Monday 8am Pacific | Owner batch digest and capacity review. |
| Business Care | Next eligible window: 2026-11-03 · Current Tuesday pattern: 1,3 |
| Enterprise Care | Next eligible window: 2026-10-27 · Current Tuesday pattern: all |
| First week of each month | Health drafts reviewed, approved and sent by the owner. |
| First week of each quarter | Enterprise Care speed review. |
Friday 5pm Pacific is the cutoff for the next Tuesday window. Later requests wait for the following eligible batch. Marked holidays skip a window. No weekend work.
Ask the FAQ assistant
Answers come only from the locked FAQ. Unfamiliar questions become lead tickets for owner review.